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1.Delivery Guarantee
The Only Gowns will notify you by email as soon as your order is
shipped. This notice will give you an estimate of the number of
days within which your order will arrive. In case your delivery is
delayed beyond a time you are advised to contact us by email.
In case you contact us by email with all the details regarding the
delivery that is taking longer than the shipping notice estimate,
the Only Gowns will get back to you with the courier's tracking
number for the shipment and the directions for using this number
to learn the status of your shipment.
If the courier is unable to locate your shipment and give you an
expected delivery date, the delivery guarantee for Onlygowns will
take into effect.
To notify OnlyGowns about the lost shipment email at
customersupport@OnlyGowns.com mentioning your phone number and the
courier tracking number. The OnlyGowns will immediately
investigate the status of the case and contact you or reship the
order again with no additional charges, or else refund your total
purchase cost.
Refunds will be made by electronic credit charged back to your
initial source of payment. Only Gowns will credit full amount back
to your credit card account in case of lost shipment.
2.How shipments are made

Only Gowns is located overseas and hence all shipments originate
from there and are flown to their respective destination.
Express shipment DHL, FedEx and TNT are employed for shipping all
orders. Express shipment means that the consignment is traceable
and can be tracked. During this entire stretch, it is possible to
track the package, with the courier tracking number provided by
the express shipment company. The courier tracking number is
provided by Onlygowns, once your parcel is shipped. This facility
helps you to keep a close-watch on the movement of your shipment,
towards its final destination. The entire shipping process is
traceable and hence the customers can get their parcels right at
their door-step as per their convenience and without any hassles.
In case it is not possible for you to sign and collect your
shipment at the probable date of arrival of your shipment, you can
certainly leave a note on the door directing delivery to a
neighbor, who can sign for the package on your behalf.
If no one can sign for the delivery on your behalf, Express
courier will leave a note with shipment number and a contact
number so that you can call them and arrange for the delivery. It
is to be noted that, we do not make delivery at Post office box.
3.Notices You Will Receive

When you first place your order you will receive two notices
one
from CCAvenue- our payment processor, acknowledging the receipt of
your application for credit, and the other from Only Gowns,
acknowledging the receipt of your order thereby sending you a copy
of your detailed invoice.
In case you do not receive these notices, then it should be taken
granted that your order was not registered into our system and
hence it cannot be processed and shipped.
Within 2 business days of your notice of credit approval, and once
final dress measurements are confirmed you will
receive our shipping notice, advising that your order has been
shipped, and that you can expect delivery within 2 to 3 weeks
thereafter. We
value each and every customer and we will do the best we can, to
make sure your purchase from us goes smoothly.
Note: For dresses under Premium category, you can expect delivery within 3 - 4 weeks.
4.If delivery is
late?

If for any reason your order fails to arrive or it is unable to
locate your shipment, the credit will be charged back to your
credit card, equal to the amount of your purchase, or a
replacement shipment will be sent to you.
If you intimate us by email about the delivery that is taking
longer than the shipping notice estimate, Only Gowns will get back
to you with the courier's tracking number for the shipment and
directions for using this number to learn the status of your
shipment.
5.When to expect Delivery
CCAvenue- our
payment processor, will send you an email, usually in less than 48
hours after ordering, confirming that your payment has received
final approval.
This message indicates that the order is paid, and it is
instantly updated in our system’s list for shipping, and the clock
starts running for us.
Within two business days of receiving notice for payment, and once
your measurement for the dress is finalized, we will
ship your order and send you a shipping notice.
This notice tells you the date we shipped your order, and also
expected delivery date within two to three weeks. Delivery is almost
always in less time than this.
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