1.Delivery Guarantee

OnlyGowns will notify you by email as soon as your order is shipped. This notice will give you an estimate of the number of days within which your order will arrive. In case your delivery is delayed beyond specified time you are advised to contact us by email.

You can contact us by email with all the details regarding the delivery that is taking longer than the shipping notice estimate, OnlyGowns will get back to you with the courier's tracking number for the shipment and provide directions for using this number to learn the status of your shipment.

If the courier is unable to locate your shipment the delivery guarantee for OnlyGowns will take into effect.

To notify OnlyGowns about the lost shipment email at customersupport@OnlyGowns.com mentioning your phone number and the courier tracking number. OnlyGowns will immediately investigate the status of your order and contact you or reship the order again with no additional charges, or else refund your total purchase cost.

Refunds will be made by electronic credit charged back to your initial source of payment. Only Gowns will credit full amount back to your credit card account in case of lost shipment. In case of wire transfer if shipment is lost or cancelled then refund will be in the form of credit note which will be authorized by company and valid up to a period of one year.

2.How shipments are made  

Only Gowns is located overseas and hence all shipments originate from there and are flown to their respective destination.

Express shipment DHL, and FedEx are employed for shipping all orders. Express shipment means that the consignment is traceable and can be tracked. During this entire stretch, it is possible to track the package, with the courier tracking number provided by the express shipment company. The courier tracking number is provided by Onlygowns, once your parcel is shipped. This facility helps you to keep a close-watch on the movement of your shipment, towards its final destination. The entire shipping process is traceable; hence the customers can get their parcels right at their door-step as per their convenience and without any hassles.

In case it is not possible for you to sign and collect your shipment at the probable date of arrival of your shipment, you can certainly leave a note on the door directing delivery to a neighbor, who can sign for the package on your behalf.

If no one can sign for the delivery on your behalf, Express courier will leave a note with shipment number and a contact number so that you can call them and arrange for the delivery. It is to be noted that, we do not make delivery at Post office box.

3.Notices You Will Receive  

When you first place your order you will receive two notices one from CCAvenue- our payment processor, acknowledging the receipt of your application for credit, and the other from OnlyGowns, acknowledging the receipt of your order thereby sending you a copy of your detailed invoice. In case you do not receive these notices, then it should be taken granted that your order was not registered into our system, hence it cannot be processed and shipped.

Within two business days of your notice of credit approval, and once final dress measurements are confirmed you will receive our shipping notice, advising that your order has been shipped, and that you can expect delivery within 2 to 3 weeks thereafter. We value each and every customer and we will do the best we can, to make sure your purchase from us goes smoothly.

Note: For dresses under Premium category, you can expect delivery within 3 - 4 weeks. .

4.If delivery is late?  

If for any reason your order fails to arrive or it is unable to locate your shipment, the credit will be charged back to your credit card, equal to the amount of your purchase, or a replacement shipment will be sent to you.

If you intimate us by email about the delivery that is taking longer than the shipping notice estimate, OnlyGowns will get back to you with the courier's tracking number for the shipment and directions for using this number to learn the status of your shipment.


5.When to expect Delivery  

CCAvenue- our payment processor, will send you an email, usually in less than 48 hours after ordering, confirming that your payment has received final approval.

This message indicates that the order is paid, and it is instantly updated in our system’s list for shipping, and the clock starts running for us.

Within two business days of receiving notice for payment, and once your measurement for the dress is finalized,we will start processing with order and within 2 to 3 Business weeks we will ship your order.

This notice tells you the date we shipped your order, and also expected delivery date within two to three weeks. Delivery is almost always in less time than this.