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We at OnlyGowns are
committed to offer our customers
the most trendy, innovative,
stylish and flawless products.
We never compromise on quality
or give false commitments, and
follow a clear policy because we
value our customers and want you
to know everything before you
buy. We have streamlined our
policy and hope to seek your
co-operation for abiding these
clauses.
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1. |
We have
no control
over your
selection of
size and
color, and
we process
your orders
strictly to
your
selected
size and
colors;
hence, there
will be
no
refunds/returns/exchanges
for ordering
incorrect
sizes and
colors for
both
standard and
custom
dresses.
So it is
very
important
that, you
cross check
your
measurements
carefully
before
placing any
order. Size
charts are
available
with
detailed
information
for
measuring
your size on
our website.
If you
should have
any
questions
regarding
size, feel
free to call
us at our
toll free-
1-800-865-9266
or mail us
at
customersupport@onlygowns.com.
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2. |
Please note
that there
will be
no
refund/exchange/return
for dresses
ordered from
our
“Sale”
and
“Clearance”
categories.
These items
are
available at
highly
slashed
prices and
are limited
to the color
and size in
the stock,
and hence it
is not
feasible for
us to give
refund/exchange/return
in this
category.
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3. |
No
refund/
return/exchange
will be
issued to
the customer
ordering
more than
two dresses
at a single
time. This
is to
ideally
restrict the
practice of
generation
of a resale
value and
return the
dress in
case there
is no sale.
This is also
to
discourage
the practice
of ordering
different
dresses for
trial and
selecting
only one.
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4. |
No
refunds are
possible in
the case of
special
orders or
custom
orders where
customer
makes too
much of
alterations
in the
standard
forms of the
dresses
shown on the
website. We
will not be
responsible
for the
looks of the
dress if it
is heavily
altered/customized
upon
customer’s
request.
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5. |
Our
customer
support
agent will
call or mail
you within
24 hours of
placing your
order, for
the final
order
confirmation
before
processing.
This is, in
order to
confirm any
last minute
decision
changes in
your order
like product
selection
changes and
color or
measurement
changes if
any.
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a. |
We will
take it
as
confirmed
and
start
processing
your
order,
in case
we are
unable
to get
any
response
for
order
confirmation
within
this
stipulated
time of
24
hours.
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b. |
No
product,
color
and
measurement
changes
after 24
hours of
your
order
placement
will be
entertained
as the
product
is sent
for
processing.
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6. |
Any
request for
order
cancellation
will be
entertained
strictly as
per the
clauses
mentioned
below-
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a. |
Order
cancellation
request,
within 3
days of
your
order
confirmation
will
result
into a
direct/flat
deduction
of 25%
from
your
ordered
item.
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b. |
However,
if you
request
order
cancellation
within a
week or
7 days
of order
confirmation,
there
will be
75%
deduction
from the
ordered
item
amount.
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c.
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No
requests
for
order
cancellation
will be
entertained,
after 7
days of
your
order
confirmation.
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7. |
Before
shipment of
your dress,
our quality
control
department
inspects the
dress on
varied
quality
standards to
ascertain
that the
dress is
exactly the
same as
ordered from
our website.
If the
dress/gown
is somehow
damaged
during the
shipment,
only then
will we get
you a
replacement
shipped with
expedited
shipping at
our expense.
If your
dress is
damaged,
please call
us at
1-800-865-9266
or mail
us at
customersupport@onlygowns.com,
specifying
the extent
of damage,
within 24
hours of
receiving
the item for
a RETURN
AUTHORIZATION
NUMBER. Our
returns
department
will not
accept any
returns
without a
return
authorization
number.
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8. |
Refunds will
be carried
out only
in case the
delivery
exceeds 15
working days
for a simple
dress
(without any
beading) and
25 days for
a beaded and
embroidered
dress after
the final
order
confirmation.
Please note
that this
stipulated
period of 15
and 25
working
days, start
running from
the time we
receive your
final order
confirmation.
Further, if
the
consignment
does not
arrive
within 15
working days
after
shipping by
express
shipment,
you may ask
us for order
tracking. If
we cannot
prove that
the
consignment
was
dispatched
to the
address that
was given
for the
order, we
will
initiate a
full refund
including
the shipment
charges.
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Revised
Refund
Policy w.e.f. 7
August, 2008 |
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