Onlygowns.com deeply cares about the satisfaction of its every customer thus having exclusive refund policy for them. 

1) We do not allow any refund, return or exchange for a couple of reasons like ordering incorrect sizes and colors, for the dresses on sale and clearance category and for ordering more than two dresses at the same time.

2) No refunds on the special and custom orders.

3) Dresses will be replaced FREE OF COST, if during shipment they gets damaged.

4) RETURN AUTHORIZATION NUMBER is must during replacement and should be done within 24 hours of receiving the dress.

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